41.- Are products taxable? What if I have a resale certificate?
For sales and shipments to California, we are required to collect applicable sales/use tax. When sending a Request for Quotation (RFQ) you will be able to enter your Sales Tax rate. A link to the California Board of Equalization is provided to obtain current sales tax rates. Resale Certificate – If you are purchasing products for […]
40.- What if I want delivery all the way to my location. Do you ship door-to-door? Any idea of cost?
Yes. Sigma has partnered with leading U.S. logistics companies to offer you seamless and competitively priced freight rates. From handling the container(s) at the arriving port to delivering the container(s) to your destination, returning the empty container(s), to transferring cargo to enclosed vans, or rail or all of the above. The ultimate goal is to […]
39.- Are any of your products organic?
Yes, Soybean Meal. National Organic Program (USDA) Fertilizers – Although our products are not yet listed as organic by OMRI, the process is completely organic. We only use natural raw materials. Société Générale de Surveillance S.A. SGS.com a Swiss world leader inspection company continuously monitors production, packing, and stuffing of containers. SGS inspectors also take […]
38.- I have reviewed the certificates and I see most read Fishmeal instead of Fish Powder. Can you explain?
The HS Code – Harmonized Tariff Schedule does not have a separate listing for Fish Powder. It is a requirement that the product is listed as per the HS Code or there will be discrepancies, delays, and additional costs to clear Customs. The HS Code for Fish Meal/Flour/Pellets is 2301.20.00 [10] described as follows: Flours, […]
37.- Do you sell retail by the bag, quart or in small quantities and if so do you have a website where I can place my order?
We only sell by container load. A 20 FT container holds approximately 35,264 lbs. of fish powder packed in bags. Less on other products depending on mesh, granulation or chip sizes. Flexi tanks hold approximately 5,000 gallons in bulk. We do not have an e-commerce website. If you are looking to purchase in small quantities, […]
36.- Do you accept returns?
No. All shipments are final. You will have copies of Certificates once SGS has completed its inspection, taken samples, and analyzed the materials. You will have a chance to dispute any discrepancies. Rest assured that cargo that does not meet the minimum quality standards, does not get loaded into the containers.
35.- Do you offer your products under my brand name (Private Label)?
34.- How do I order and how do I find out the status of my order?
As a registered user, you will be able to send a Request for Quotation (RFQ). We will reply with a firm quotation including current freight charges, certificates that will be included, and additional ones that you may wish to order. Once your cargo is delivered to the container yard, the shipping line issues a Bill […]
33.- What are the benefits of registering?
When you register you will be able to view/accept proposals, place, receive, send notifications and updates about your orders, view shipping documents and certificates, track your shipments, view ordering history, re-order, and more.
32.- Do I need to register to browse your website?
Not at all. But if you do, you will have access to lots of information about your orders, history and more. You will also receive our Newsletter (we promise no more than 3 – 6 per year). Subscribers also get Special Offers available only to registered users. Sometimes we have extra capacity and we sell […]